At Fernwispcrafts, we propose to offer merchandise that meets the best requirements in style, quality, and satisfaction. If your buy isn’t pretty right, we’re right here to make sure you have a hassle-free go-back-and-refund process. Please evaluate our coverage underneath before a request.

1. Return Window

Returns or refund requests need to be submitted within 15 days of receiving your order.

To be eligible for a go-back:

• The object needs to be in authentic condition, unused, and unwashed.

• It needs to encompass authentic packaging, tags, and any accessories. s.

• The object needs to be resalable except if it arrived faulty or broken

2. Non-Returnable Items

We do now no longer receive returns or refunds for:

• Items marked as very last sale at checkout

• Products that have been worn, washed, altered, or broken with the aid of using the customer

• Gift playing cards or complimentary promotional items.

3. How to Request a Return or Refund

To provoke your go-back, touch us at charge@fernwispcrafts.com inside the go-back window and encompass:

• Your order number

• A clean description of the trouble

• Photos of the product (required if broken, faulty, or incorrect)

Our customer service group will reply within 1–2 enterprise days with commands for the subsequent steps.

4. Return Shipping

• If your go-back is because of a mistake on our end (defect, damage, or incorrect object), we are able to cover all go-back transport costs.

• For different cases (apart from faulty items), clients are answerable for the forgo-back transport.

• We advise the usage of a trackable service. Returns need to be dispatched to the go-back copy through email. Do you now no longer deliver the authentic sender’s copy without approval?

5. Refund Eligibility

You can be entitled to money back under those conditions:

• Damaged or defective object: Report within 7 days of transport with image proof. We’ll offer an alternative or complete refund.

• Wrong object obtained: Notify us within 7 days. We’ll ship the precise object and set up the return of the wrong one.

• Order now no longer delivered: If your package deal hasn’t arrived within 15 business days from dispatch, contact us. After verification, we’ll resend or refund.

• Order cancellation: Orders may be canceled within 12 hours of placement. Once shipped, cancellation is now no longer possible.

6. Refund Timeline

Once your go-back is obtained and inspected:

• Approved refunds might be processed to the authentic fee approach within 7 enterprise days.

• An affirmation email might be dispatched as soon as the refund is issued.

• Bank processing instances might also additionally vary, so please permit overtime relying on your provider.

7. Need Assistance?

Our aid group is prepared to assist with any go-back or refund concerns.

📧 Email us at charge@fernwispcrafts.com—we’re right here for you.